Track Your Cargo in Dar es Salaam Port Online

Avoid coming all the way to Dar es Salaam, staying in expensive hotels for many days just to discover that your cargo is still parked on high seas.

OR you may be exporter overseas with business interest pending on your shipment destined to this port but not sure of delivery as substantial period has elapsed!

Dear Friend,

In case you have ever used the port of Dar es Salaam, and you don’t live in Dar es Salaam you might have experienced the troubles of tracking your cargo at the Port of Dar es Salaam.

Your shipping company may inform you that the ship has arrived. You pack up and come to Dar es Salaam so that you can clear your cargo. However you are disappointed to find out that although the ship has arrived, it’s still on a loooong queue waiting for parking space at the port.

At this moment you have no choice but to stay in a hotel, and incur additional expenses while waiting for the ship to actually arrive IN THE PORT and ultimately offload your cargo.

So Why Did the Shipping Company and Clearing Agents Call You So Early?

Well, the shipping company and clearing agents simply wanted to collect their freight and other local charges from you as soon as possible.

Possibility is they may want to start the clearing process as soon as possible but they need money of which they lack unless you fly in and pay.

The fact that you subsequently incur additional costs for waiting your cargo to actual discharge is not a big concern to them.

Why Can’t The Carrier or Port Give You Correct Information?

Simply take a look at the containers piling up at the port ...

The truth is, the container terminal at the Port of Dar es Salaam reached its peak capacity. The terminal is currently handling almost twice as much cargo than its capacity.

The carrier principally discharged their duty to you by having the vessel carrying your cargo in the port. Delay problem in discharging and delivery isn’t theirs.

The Port also cannot afford to post personalized cargo updates for individual importers, or exporters

Information on their sites may be scanty and not updated in time to rely upon

Terminal and depots far too busy to do update you from that far unless you are on sight.

Priority is given to congestion related matters in expense of personalised customer service.

Where Does This Leave You?

We may not blame anyone for above situation, BUT where does this leave you?
As an importer from the hinterlands and neighbouring countries of DRC, Zambia, Rwanda, Burundi and Malawi this means

1. You will have to wait longer for your cargo once you come to Dar due to incorrect information
2. Your business will be delayed
3. Your logistics costs will increase. Hotel bills will eat your profit margins
4. Your logistics schedule will be disrupted
5. You may face additional inconveniences as you discover your cargo with some inconsistencies at delivery point.

If you are an exporter in China, Japan, Hong Kong, Middle East (Dubai), UK etc. you will have your shipment account stay longer unclosed as you are waiting some payment on delivery (POD) of your cargo at destination, but not sure of delivery position or even if cargo has been discharged at the port.
So What is The Solution?

Now imagine having a partner in Dar es Salaam Port who will attend to all your information needs about your cargo. This partner then gives you all the information online via e-mail, their online real-time updated shipping list so that you don’t have to come all the way to Dar es Salaam to find out, or before everything is ready.

How about assigning this partner full responsibility to oversee your cargo clearance to save costs and time.

Track Your Cargo Online at the Port of Dar es Salaam is a service provided by Hercules Express Bureau, a team of professionals based in Dar es Salaam that is dedicated to the shipping and logistics industry, highly customer service focused.

We interact around the clock with all the players in the shipping logistics industry such as shipping companies, port authorities and container terminals around Dar es Salaam.

For us, no detail is too small and no effort is too large.

We actually provide that VITAL missing link!

What Can We Do For You?

If you allow us, we shall provide you timely and accurate information regarding your cargo when the ship arrives in the territory of the Port of Dar es Salaam (this means even when the cargo is not yet offloaded), when the cargo is discharged, inspect it and give feed back until it’s ready for delivery to outside the port.

How?
 
• Subscribe to services on their “Track Your Cargo Online at the Port of Dar es Salaam” for services such as a Daily six hourly up dated Shipping List.
• Complete online enquiry form for service you need and submit.
• Your enquiry will be acknowledged and replied within prescribed timeframe.
• You may be contacted by phone or SMS to acknowledge
• Then you will be asked to remit necessary fees online before accessing an online reply.
• Sign up to be a member for other privileges

The following is the summary of information you can get from us, and the applicable charges:

Who Can Use This Service?

This service is for Overseas exporters, shippers, consignees, shipping lines, agents of shipping lines, clearing agents and any other person who is interested in getting timely and accurate information about their cargo at the Port of Dar es Salaam.

Methods of Payments

You can pay for this information via following methods:

[+] Bank deposit or transfer to following account*:

Account name: HERCULES EXPRESS BUREAU
Account number:
Bank name: BARCLAYS BANK (T) LTD
SWIFT code:

[+] Credit card / Online Money Transfer

[+] M-Pesa (for clients in Tanzania)

* Please scan and e-mail proof of payment. Information will be provide immediately after payment is received.